Mc Donald’s Customer Service Essay -- Business Management Assignment E

McDonald’s Customer Service INTRODUCTION To complete this assignment I have to investigate customer service by writing a report on a chosen business. The business I have chosen for this is Mc Donald’s. In 1974, McDonald's opened its first restaurant in the UK. Today, more than 2.7 million people in this country place their trust in McDonald's every day - trusting the Company to provide them with food of a high standard, quick service and value for money. Customer service is very important to the McDonald's because it says that they care about their customers. Customer service very important and vital part of any organisation, which is selling goods, or service because it exists to satisfy customers... Good customer service will bring you new and keep old customers but if you have bad customer service this will make customers unhappy and they will stop visiting you and the business will not have new customers. McDonald's operates in a very competitive market. It generally keeps its prices within a compatible range to its competition. What McDonald's can do to is to makes its self-different from its competitors (in a better way) is to exceed customer service. The customer service and food preparation areas contain original equipment used in the days when fresh potatoes were peeled, sliced, blanched and fried; milkshake mix and syrup were whipped up on the Multi-mixers; Coca-Cola and root beer were drawn from a barrel, and orangeade from the orange bowl. The company employed just under 49 000 people and over 19 000 more were employed by the McDonald's franchise. (I copied this information from McDonalds fact file 2001). By the end of 2000 there was 1, 232 McDonalds restaurants operating in UK... ...very like pizza shops – this will benefit both consumer and the business people will buy more and business will gain more revenue. * They should have one of those club card this will also benefit both consumers will be getting discount and business will get repeated business. Overall I think that their customer service in head office is very good. On the January16th 2002 I phoned the customer service and requested a student pack next day I received it. But when I phoned Ford I had to wait over a week and this showed me how good the customer service in McDonalds is. Bibliography AVCE Business Studies Customer service book from college library. http://www.mcdonalds.co.uk/ McDonald's student pack 2001 UK head office of McDonalds: The corporate affairs department. McDonald’s restaurant limited Website: www. McDonald’s.co.uk Mc Donald’s Customer Service Essay -- Business Management Assignment E McDonald’s Customer Service INTRODUCTION To complete this assignment I have to investigate customer service by writing a report on a chosen business. The business I have chosen for this is Mc Donald’s. In 1974, McDonald's opened its first restaurant in the UK. Today, more than 2.7 million people in this country place their trust in McDonald's every day - trusting the Company to provide them with food of a high standard, quick service and value for money. Customer service is very important to the McDonald's because it says that they care about their customers. Customer service very important and vital part of any organisation, which is selling goods, or service because it exists to satisfy customers... Good customer service will bring you new and keep old customers but if you have bad customer service this will make customers unhappy and they will stop visiting you and the business will not have new customers. McDonald's operates in a very competitive market. It generally keeps its prices within a compatible range to its competition. What McDonald's can do to is to makes its self-different from its competitors (in a better way) is to exceed customer service. The customer service and food preparation areas contain original equipment used in the days when fresh potatoes were peeled, sliced, blanched and fried; milkshake mix and syrup were whipped up on the Multi-mixers; Coca-Cola and root beer were drawn from a barrel, and orangeade from the orange bowl. The company employed just under 49 000 people and over 19 000 more were employed by the McDonald's franchise. (I copied this information from McDonalds fact file 2001). By the end of 2000 there was 1, 232 McDonalds restaurants operating in UK... ...very like pizza shops – this will benefit both consumer and the business people will buy more and business will gain more revenue. * They should have one of those club card this will also benefit both consumers will be getting discount and business will get repeated business. Overall I think that their customer service in head office is very good. On the January16th 2002 I phoned the customer service and requested a student pack next day I received it. But when I phoned Ford I had to wait over a week and this showed me how good the customer service in McDonalds is. Bibliography AVCE Business Studies Customer service book from college library. http://www.mcdonalds.co.uk/ McDonald's student pack 2001 UK head office of McDonalds: The corporate affairs department. McDonald’s restaurant limited Website: www. McDonald’s.co.uk

A Mother-Daughter Relationship Essay

The publication had the rarest of chances and of course, a bit of luck, to have the honor of reading from Mrs. Jane Bingley excerpt at her house near Longbourn. We have come to speak with the former Ms. Bennet about her mother, who sadly passed away five years ago after a period of ill health. After being supplied by a generous amount of tea and sweets, Mrs. Jane Bingley was more than accommodating. She had welcomed us graciously into her home and had agreed a few weeks before to conduct this interview. Clearly, there were some unresolved issues before their mother’s death. I asked whether there were some specific issue. Yes, the whole affair was a fiasco. Men came strolling down our lawn, some high-society people, right old snobs by the way, and of course my mother, who I daresay was in the middle of it all. Indeed, it was quite a fiasco for the Bennet family. Miss Jane Bennet-Bingley was the eldest of five children of the Bennet family. Their mother, as she narrates, was highly-obsessed with the idea of accomplishing her self-sworn duty to see all her daughters to get married. She used to send my sisters and me to social gatherings, and such. It was the popular thing to do back then and consequently became a symbol of social stature. We were just middle-class, or more appropriately, preferred to linger between in the middle with menial social associations. This proved to be a factor toward their marriages which, by some sort of instances, was provoked by a high-class society member: the late Lady Catherine. She was arrogant, just like any aristocrat back then. She especially gave my sister, Lizzy (Elizabeth) a hard time since her husband was a nephew of hers. She did not want some sort of low-class society girl with his well-bred nephew. But then, the way things turned out surprised everybody, including me. About my mother’s personality (with expression of momentary soft happiness), I did not hate nor despise my mother. My father would probably scorn at the thought, but then again, my father talked little. He cared for us and for the family very much but he would just sit sometimes in his study and let our mother do all the talking. Mrs. Bennet was a woman of mean understanding, little information, and uncertain temper. When she was discontented, she fancied herself nervously. The business of her life was to get her daughters married; its solace was visiting and news (Austen). Mrs. Bennet’s proudest moment would be the marriage of her two daughters, Jane and Elizabeth, to both respectable and hard-working men. We had our own marriage. My mother did not have any part of it; though I like to think that she did try to impress upon everybody else that she did have a part of it â€Å"on our marriage†. She was always fussy, kind to people, especially our husbands. She tried everything to put us in our good name, just to get married. Indeed, the social status during Mrs. Bingley’s time was centered on the idea that women had only one goal in their lives—that is, to get married. Quite ludicrous actually; in changing times, the status of women have elevated to a more distinguished level. But my mother, if she were alive today, would not understand that. Mrs. Bingley, according to their narration, lived for the purpose of seeing her daughters married without any preamble or consideration for their feelings. Her obsession for marriage blinded her real nature. She was a good mother though; she never failed to uphold her duty as my father’s wife or our mother. I was indeed surprised that my father did not react in such a way that he was displeased with my mother’s behavior back then. But I suppose it was really just her nature to be so. To summarily put forward a remark, I did not like the way my mother handled our affairs when she was still alive. She often embarrassed us and the family with her superfluous attempts of raising the name of the family even though it wasn’t needed. She was much concerned with the way we compose ourselves that she had started to ignore her own behavior. She acted like most mothers would do, though in a different case. And if she did not do what she did, I might still be single anyway. We loved her and we still do. Reference Austen, J. (1995). Pride and Prejudice.

Yvon chouinard essays

Yvon chouinard essays Yvon Chouinard started a clothing line called Patagonia in 1973. The line uses only organic materials to distribute its products. With his company he had a passion, to make the best quality product in the world. His business began to take off quickly, by the early 80s he had a very high selling product called the sinkhole. But by the late 80s that all came to a stop, mainly because of financial problems that had occurred within the company. Then he decided to take a break and bring only the most important people to Patagonia. There 12 of them sat down to ask themselves exactly why they were in business. The y came to the conclusion they were growing into the society. That all humans are consumers, meaning one that destroys or uses up. That we are the cause of all problems, and that we have to find out what causes not what cures. He then began to study different kinds of business. European business is what interested him most. American business only offered part of the sol ution said Yvon Chouinard. After the rtip back Patagonia and him began to live by that creed that they have to find the cause before the cure. Like Yvon Chouinard put it, We have to find the causes of our problems to find our solutions. In closing, I enjoyed the speech a lot. Mainly because of the way he lives his life. He lives a life that is very close to nature, whether its rock climbing, surfing, cross country skiing its always in some way close to nature. ...

President Richard Nixons Administration essays

President Richard Nixon's Administration essays January 20, 1969, Richard Nixon was sworn in as the thirty-seventh president of the United States. Nixon's vice-president was Spiro T. Agnew. His work as president started weeks earlier before he even took office. Those weeks were spent choosing the people who would be in his cabinet. In 1969, one of the most urgent businesses facing him was finding a way to end the Vietnam War without allowing the government of South Vietnam to be defeated by Communists. Nixon decided to drop bombs on Cambodia. Some of the people in Congress were upset with his decision, saying that it seemed that he was making the unpopular war more widespread. Nixon answered that he was only trying to end the war swiftly. A year later he orders troops to invade some areas in Cambodia where Communist troops were hiding in the jungle. This invasion started huge anti-war protests all over the United States. College students did most of the protesting destroying many college campus buildings by setting them on fire. The problem with the Communists in Vietnam had been passed to Nixon by the three presidents before him, in which none of them could solve the problem. Another thing was the economy of America. Inflation was at very high levels. People were losing their jobs. Nixon, unlike any ot her Republican president, made a big announcement on August 15, 1971. The prices of all good and service and the wages of most Americans would freeze for ninety days. During the ninety days, stores could not raise the prices of any items sold in the store. Also, workers could not ask for raises or higher salaries. After the ninety-day period, Nixon asked all Americans to follow the changes in the prices and the salaries very carefully. This request to the people, sounded like Nixon was trying to run the United States like a Communist government. After World War II ended, no American president had visited a Communist nation while in office. Nixon ended t...

Child Sleep Training Essay Example | Topics and Well Written Essays - 1000 words

Child Sleep Training - Essay Example And if the baby just goes along with the flow and does not cry as much, this baby is regarded as a good baby, as he is very compliant. Though parents absolutely love a baby that does not give them trouble and sleeps through the night, sleep training is detrimental to the emotional and physical development of an infant. When a baby is sleep trained, he is kept to a very regimented schedule with very few deviations. He is to sleep and eat at certain times of the day, as everything is governed by a clock. When a clock says a certain time, the baby has to do the task that is to be done at that time, and this includes sleeping, as everything goes hand in hand with the sleep training process. An excerpt from Fleiss' book titled, "Mistaken Approaches to Night Waking," describes the sleep training process in great detail. The article states that babies must be put to bed at the same time for naps and at night, and the parent is not to go in and comfort the baby if he should cry. The baby is to be conditioned to learn to self sooth. He will cry himself to sleep until he realizes that bedtime is bedtime and that the parents will not be coming back into the room. Despite how loud and frantic the baby's cries become, they are to be ignored. Eventually, the baby will stop crying and will give up and go to slee p. If the baby wakes in the night, its cries are to be handled the same way. Parents can make a brief visit to the baby's room to see that he is okay and comfort him verbally if they'd like, but there is to be no eye contact or cuddling. Then, they leave the baby's room, even if the baby is still crying. They can come back five minutes later and then leave again. They can repeat this process again at ten minutes, fifteen, and twenty: however, under no circumstances are they to pick up the baby. Eventually the baby will give up crying and fall asleep, as severe fatigue and exhaustion has overcome him (Fleiss, M.D., M.P.H., F.A.A.P.). There is no doubt that this type of conditioning has detrimental psychological effects on the baby. For instance, let's say that he woke in the middle of the night due to having a bad dream. Despite needing his parents comfort, it is not given to him, as comforting and cuddling the child, despite the reason for needing it, would interfere with the child' s training. The article goes on to say that eventually, the baby becomes so trained that he is reluctant to call or cry out to his parents for help in the middle of the night, even if the help is badly needed. No matter how scared the child is, he will remain silent, forced to deal with his trauma all on his own because h has been taught that bothering his parents is a cardinal sin. He does not receive the reassurance that he so badly needs. While some children are resilient and can do fine when they grow up, sleep training has caused numerous adults to grow up feeling insecure. This is because they were never responded to when they were infants (Fleiss, M.D., M.P.H., F.A.A.P.). In the first stage of human development, Eric Erickson states that the infant is learning how to distinguish trust versus mistrust. The infant develops trust when he realizes that his carers will supply all his needs and keep him safe. One article that discusses the stages of development in detail states that during the first stage of development, it is critical that a parent or carer meets a baby's every need and responds quickly. When the baby is responded to quickly and all of his needs

El Derecho Essay Example | Topics and Well Written Essays - 750 words - 1

El Derecho - Essay Example The meaning gets twisted depending on the usage. The same is true for El Derecho. In Spanish, as an adverb, the term when translated to English means straight, upright, or directly. Or if used in a sentence, derechos could mean a straight path, as in â€Å"The children walked straightly to the room† But as a noun, the term is no longer used to describe a direction, but rather it refers to the â€Å"right† of a person. Erichsen, Gerald, a Spanish Language Guide (n.d.), explains that the word, when used as a noun would mean another thing and not specific to direction, but more on the rights of a person such as morals, customs, principles, or according to law. The word can also come in a plural form such as â€Å"derechos†, or derechas. So if one would refer to human rights, it is correct to call it â€Å"derechos humanos† for human rights’. When â€Å"derecha† is used, Erichsen said it connotes political affinity, such as opposite of the â€Å"left† political party, or ‘right wing’. Vernor Munoz Villalobos, UN Special Rapporteur on the right to education (2010) used the term â€Å"derecho humano† on her paper to describe a human right to have an education.(UN General Assembly, New York, 2010) . The word has a clearer meaning when used as an adjective because it is specific such as right, opposite of left, straight or upward or in brief, it gives a specific direction, like â€Å"linea derecha†, that means straight line. But further to vocabulary usage the term becomes important in storm predictions and a criterion for severe wind gusts. It is a word coined by the NOAA-NWS-N CEP Storm Prediction Center that describes â€Å"derecho† as a long-lived wind storm that is associated with a band of rapidly moving showers or thunderstorms. This could be related to my above description of the word because of the straight damage directed in one direction. Thus the Storm Prediction Center calls it a ‘a

Critically evaluate how the recession has affected Natwest's Essay

Critically evaluate how the recession has affected Natwest's motivational methods - Essay Example Motivation theories such as Maslow’s hierarchy of needs, Herzberg’s dichotomy of hygiene factors and motivating factors, McGregor’s theory ‘X’ and theory ‘Y’ people, Edgar Schein’s assumptions based approach, Tailor’s scientific management approach, Elton Mayo’s theory, Adams equity theory and Vroom’s expectancy theory have been in used for long time. These models propose circumstances under which employees will be internally motivated to do their tasks effectively according to Hackman and Oldham (1976). However practical situations in the organizational setting can be an admixture of some or all of these theories. There was a time when employees were assumed as only another input into the process of manufacturing of goods and services. According to Lindner (1998) what probably changed this notion was research, known as the Hawthorne Studies, performed by Elton Mayo in between 1924 to 1932. Maslow (1998) used a pyramidal hierarchical structure to depict the needs of employees at the work place. According to him self-actualization occupies the top-most rung in the hierarchy of needs. Secondly self-esteem needs come as of importance. Thirdly needs of love and affection come and fourthly safety related needs are of importance to the employee. Finally at the base of the pyramid there are those physiological needs. Individual employees who are more likely to need self-actualization benefits would display some individual characteristics. For example acceptance and realism are associated with such employees. This is due to the fact that such employees regard themselves as more realistic and accordingly adjust themselves to the work environment with a degree of ease. Secondly their problem solving behavior endears them to many higher officials outside their own work environment. Their motivation basically comes from a